----"I'm going to be making some phone calls, I'm going to want to know their recent landlord, and why they moved from there. I probably want to make a phone call to the therapist or whoever wrote that note just to know exactly what's going on here," said landlord Eva Kirk.
Kirk says she doesn't allow pets in her apartment complex, even if you have a letter from your therapist for your support animal, she still isn't going to be easily swayed.
"I would go through a process because what we're finding out too is that a lot of the people who do come in with these notes were evicted from their previous home because of the animal and because it hasn't been taken care of appropriately," said Kirk.
Kirk Has been a landlord for more than 10 years. She says in her experience pets end up causing more harm than good.
"They get bored so things happen. And unfortunately the damage falls on us, the landlord."
"A lot of times a tenant will come to me with a note from their medical provider saying they are permissible to have an animal with them as an emotional support animal and I've accepted those on a case by case basis," said landlord Leigh Smith.
Smith does allow animals in his units but goes through a lengthy process before allowing the animal to move in.
"We always do an interview with the tenant and also essentially interview the animal as well to make that determination," said Smith.
But one thing both landlords can agree on is that there is a risk when allowing animals, even support animals in their apartments.
"The landlord is left holding the bag, cleaning it up, fixing trim, screens and windows that might have been torn up, carpets that are destroyed. The tenant's gone the apartments unable to be rented because the landlord has to renovate it," said Smith.
If you got quite a few apartments and you've got quite a few animals in those apartments it adds up, and it adds up quickly.
Landlords also risk losing insurance coverage if certain breeds are in their apartments.
"If an insurance inspector shows up and finds one of these breeds in your apartment you'll be dropped," said Smith.
"Insurance carriers are all different they have guidelines of what animals they will write coverage on and ones that they will not," said Commercial Lives Account Manager Wanda Guiggey.
At the end of the day the landlord makes the decision on whether they'll allow animals if its in their best interest.
"I really try and make it work because it's important to have a good tenant and to provide them a good place to live that they fill is like home and if part of being home is having that animal that's important but on the other side I've got to protect my investment and I've got to take care of my bottom line too," said Smith.
On Thursday in part 4 of our emotional support animal series we speak with a lawyer to get the legal perspective on housing rights and laws for you and your support animal.